ORANGE CITY, FLORIDA - HAIR, SKIN & LITTLE TIME FOR YOU
BEFORE YOUR VISIT
Salon & Spa Policies
Please review our booking and appointment policies before your visit to Urban Epiphany. These guidelines help us respect your time, care for each guest, and keep the salon experience running smoothly.
01 BOOKING
Booking & Appointment Retainers
Appointments are booked online through Mangomint, our online booking platform. Choose your service, provider, date, and time, then enter your contact information.
A 50% non-refundable appointment retainer is required at booking.
Your retainer is applied to your service total. The remaining balance is due in the salon and may be paid with the card on file, cash, or another card you present at your appointment.
After booking, you will receive an email confirming your selected service and appointment date and time.
Our calendar opens 60 days in advance. Please plan ahead and book early. If your preferred appointment is unavailable, select another date or join the waitlist when offered. A waitlist request does not reserve an appointment; an opening becomes available only if another guest cancels.
02 CHANGES TO YOUR VISIT
Cancellations, Rescheduling & No-Shows
Your appointment time is reserved especially for you. If you need to reschedule, please provide at least 48 hours’ notice. With that notice, your appointment retainer transfers to your new appointment (limited to one appointment reschedule).
Late cancellations with less than 48 hours’ notice and no-shows are charged 100% of the scheduled service total.
The retainer already paid is credited toward this charge. Only the remaining balance is due, so the total charged equals 100% of the service price.
Any unpaid cancellation or no-show balance must be paid before you can book another appointment.
To change or cancel your appointment, use the appointment-management link in your Mangomint confirmation or reminder message. If you have trouble making a change, contact the salon as soon as possible at 386-218-5216.
By booking an appointment, you agree to our cancellation and no-show policy.
03 TIMING MATTERS
Late Arrivals
We understand that unexpected delays happen. If you know you will be late, please call the salon at 386-218-5216.
If you arrive more than 15 minutes late, we may need to reschedule your appointment or adjust your service to fit the remaining time. This helps us begin the next guest’s appointment on time.
If we cannot adjust your service, your appointment is treated as a late cancellation or no-show and charged 100% of the scheduled service total. Your retainer is credited toward that amount. Any unpaid balance must be paid before you can book another appointment.
04 YOUR SERVICE
Service Changes & Adjustments
Each service has a different time requirement. Upgrading or changing your service on the day of your appointment may not be possible. When time allows, we are happy to accommodate your request.
If you have a concern with your hair or skincare service, please contact us within 24 hours so we can arrange a complimentary adjustment.
There are no refunds on services. Changing your mind about a color, cut, style, or shape is not considered an adjustment. Our goal is for you to leave feeling beautiful, confident, and cared for.
05 FINDING US
What to Expect When Your Arrive
Urban Epiphany Luxury Salon & Spa
177 E Graves Ave, Suite B
Orange City, FL 32763
Look for Premier Dentistry in Orange City. We are in the same building, in Suite B. Parking is available in the Premier Dentistry parking lot or across the street at the park. If you need help finding us, call 386-218-5216.
Please arrive five minutes before your first appointment to find the salon and complete any outstanding consent forms. Complete forms sent to you online before your visit whenever possible.
Guests under 18 must have a parent present to sign their consent forms.
06 A RELAXING SPACE
Children Policy
We appreciate and adore children. To maintain a peaceful, relaxing experience for all guests, children who are not receiving services must remain at home during your visit.
We cannot accommodate children in the salon and spa area unless they are receiving a service. Thank you for your understanding and cooperation in helping us keep the space comfortable for everyone.